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Great care and staff at A&E as well as in the hospital. I have been here many times and have received top class medical care every time. There are wait times in the emergency department, which is understandable if you are not the biggest emergency at that point in time. I can recommend visiting, but I would rather not. đ
Nurses were lovely for the most part in the emergency department and triage has a quick turnaround, however waiting over four hours with a sick baby at 9 weeks old and not being seen to, while being told there are many people still ahead of her after the wait. Facilities dirty outside and not maintained, people smoking by the windows etc. needs a major revamp of facilities and management asap. Not clean enough for the amount of sick children who have to be in and out on a daily basis. They deserve better.
We were in there for 6 months on and off, the hospital staff is amazing! There is one thing that's disturbing. We've also been eating in the Market Kitchen, we mostly had good experiences, except with the older (possibly polish) lady, her name starts with "P". We were there a lot of times, so this wasn't an once or twice occurrence. She's very rude and unfriendly, sometimes complete ignores the presence of customers waiting at the deli, hides around, sometimes even leaves the food serving section even when she sees people waiting and starts doing other things around the space. She has no issue eating while working and ignoring us waiting for the service. She looks very unhappy and disengaged, like she doesn't want to be there. Not really helpful towards parents whose kids are sick, and even seems unfriendly with the younger staff she works with or the hospital staff in a rush taking their lunch. Very unpleasant unfortunately.
We had a very good experience with the private clinic inside the hospital premises. This review is for the entire hospital, to be honest I felt really bad about the surroundings, as this is a hospital I would expect it to be a bit more clean. You could see cigarette buds everywhere. The hospital is not maintained well. Some staff are not friendly in nature, and others are very good. Overall it is fine. Update: I must say that we had a bad experience with their A&E department. To insert what an A&E department is, they should recruit and add more man power. We waited 11 hours to meet the doctor for our baby and whenever we enquired only answer was that we have many patients. Yes, in hospitals there will be patients. The security officials only care about the rule âonly one parent is allowed insideâ, they donât care if someone smoke near the entrance, people not wearing mask etc. And their debit card machine never worked, they will send a letter via post and then we will need to pay the 100⏠fees online. Such an inefficient management.
Great hospital they go above and beyond for the children. I dropped a star because I don't think they should have a pride flag flying over their doors? Maybe Micky mouse flag or a Disney character but a transgender flag ? Way out of order .