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Have to chase down results that the hospital were supposed to send onto GP. Results from tests over a month ago. Results I was told on the day, would be forwarded onto GP within a week. Ask GP, GP tells you to call hospital, only to be greeted by a condescending delusionally self important person, who tells you that you shouldn't call for your own results (after being instructed to do so by GP). Always the same in this country. Chasing down results and being pushed from pillar to post for tests from weeks/months ago and dealing with apathetic hospital admin assistants. Forward results to GP's, it's very simple! Now 5 months later and still no results. Have tried GP several times. My results seem to be lost. Eventually had a follow up scan in Derry in September 2024. I waited no more than five minutes and the doctor was able to tell me within two minutes of looking at the screen what the problem was. The scan in Galway took about 25 to 30 minutes and I was told absolutely nothing. The difference in care between Northern Ireland and the South is unbelievable!
Both my son Gavin and myself would like to thank Sean and John (ambulance men) for their help and friendliness when they arrived out to gavin and to the. staff in the hospital on Saturday night 5th April. Thank you all much appreciated.
Do not go here if you’re a visitor in Ireland. My friend got a severe nut allergy, with her throat closing up - they refused to see her and decided to take a very long time to give her steroids (once they finally decided to see us). It’s crowded, the waiting time is abysmal and they don’t treat visitors with respect. I would say find another hospital if you want to be seen, we waited over 6 hours. It’s both disrespectful and dangerous.
Your new outpatients in Merlin Park is an absolute disgrace. Old people waiting for hours because no one helped them with the "self check in" monitors, I've seen a man cry because he waited for 3 hours before realising he had to check in himself at the monitors. Not only are you being treated like cattle with the numbers, but you are also subjected to loudspeakers every few minutes calling out numbers which you can't understand. And if that wasn't enough, we (and about 30+ in the waiting room) were treated to a doctor giving his patient a diagnosis for everyone to hear over the loudspeakers. Not once but twice! And when I finally got called and told to go to "C32", I went down the "C corridor" and was finally told by a bored nurse that C32 was actually in "D corridor" adding a wry "go figure". Who thought up this horrendous system? It is demeaning and dehumanising- not to mention inefficient.
Thanks to all in Zone B of Accident and emergency, all busy staff so cheerful and helpful , including catering staff who I met doing their morning coffee and lunch round. Nurses and doctors showing such team work , This rating is for how I was treated, but I must add to be honest I did see a lot of people on trolleys